Frequently Asked Questions
Everything you need to know about WINPRO Pet style and service.
How do I determine the correct size for my pet?
We provide a detailed size chart on every product page. Please measure your pet's neck, chest girth, and back length to ensure a perfect fit for our fashion apparel.
What is your return policy for pet apparel?
We offer a 30-day return policy for all unworn items in their original packaging. Please ensure the items are free of pet hair and odors to qualify for a full refund.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, generally ranging from 10-21 business days.
Are your fashion products machine washable?
Most of our pet clothing is machine washable on a gentle cycle. However, we recommend checking the specific care label on each garment to maintain the fabric's quality and color.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer eco-friendly or sustainable pet fashion?
Yes, WINPRO Pet is committed to sustainability. Many of our collections feature organic cotton and recycled materials to keep your pet stylish while protecting the planet.